Save the Orphans Africa ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a donation.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, email address, phone number, country
- Donation information: amount, payment method, transaction reference
- Volunteer information: skills, availability, experience, motivation
- Communications: messages you send via our contact form or email
- Newsletter subscriptions: email address and optionally your name
2. How We Use Your Information
We use your information to:
- Process donations and issue receipts
- Respond to inquiries and volunteer applications
- Send newsletters and updates (only if you subscribed)
- Improve our programs and website experience
- Comply with legal and financial obligations
3. Legal Basis for Processing
We process your personal information based on your consent (newsletter subscriptions), legitimate interest (responding to inquiries), or legal obligation (donation records).
4. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Payment processors (Nylon Pay) to process donations
- Email service providers (Resend) to send newsletters
- Cloud service providers (Supabase, Vercel) for hosting
- Legal authorities when required by law
5. Data Security
We protect your data with HTTPS encryption, secure authentication, role-based access controls, and regular security reviews. Payment information is processed by PCI-compliant third parties and is never stored on our servers.
6. Data Retention
We retain donation records for at least 7 years for tax and legal compliance. Contact messages and volunteer applications are retained for up to 2 years. Newsletter subscriptions are retained until you unsubscribe.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for newsletters at any time
- Lodge a complaint with a data protection authority
8. Cookies
We use essential cookies to keep you logged in as an administrator. We do not use advertising or tracking cookies. If we add analytics in the future, we will use privacy-first analytics that do not require cookie consent.
9. Children's Privacy
We are committed to protecting the privacy of the children in our care. We do not publish identifying information about the children we serve without explicit consent. Any photos or stories shared have been approved by our child safeguarding team.
10. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with a new "last updated" date.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us:
- Email: privacy@savetheorphansafrica.org
- Address: Kampala, Uganda